Our Ten Privacy Principles

In relation to our Ten Privacy Principles, Arkon Companies means: Arkon Acquisitions Inc., Fenris Financial, Blackline Accretive, SoundTrail, MudsharkAudio, vanörange records, Audiopath, Aloysius Pictures, Lightning in A Bottle, Arkangel Productions, 360 Duplication services, and any other majority held current or historic company.

Arkon Companies have always been and will continue to be, committed to maintaining the accuracy, confidentiality, and security of your personal and financial information. As part of this commitment Ten Privacy Principles have been established to govern actions as they relate to the use of customer information. The Arkon Companies invite you to review the principles, which have been built upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

     Principle 1 - Accountability
     Principle 2 - Identifying Purposes
     Principle 3 - Consent
     Principle 4 - Limiting Collection
     Principle 5 - Limiting Use, Disclosure and Retention
     Principle 6 - Accuracy
     Principle 7 - Safeguarding Customer Information
     Principle 8 - Openness
     Principle 9 - Customer Access
     Principle 10 - Handling Customer Complaints and Suggestions

Privacy Principles

Principle 1 - Accountability
     Each Arkon Company is responsible for maintaining and protecting the customer information under its control. In fulfilling this mandate, each Arkon Company is required to designate an individual or individuals who is/are accountable for that Company's compliance with the Ten Privacy Principles.

Principle 2 - Identifying Purposes
     The purposes for which customer information is collected shall be identified before or at the time the information is collected.

Principle 3 - Consent
     The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

Principle 4 - Limiting Collection
     The customer information collected must be limited to those details necessary for the purposes identified by the Arkon Company. Information must be collected by fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention
     Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6 - Accuracy
     Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 - Safeguarding Customer Information
     Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 - Openness
     Arkon Companies are required to make information available to customers concerning the policies and practices that apply to the management of their information.

Principle 9 - Customer Access
     Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10 - Handling Customer Complaints and Suggestions
     Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy in each Arkon Company.

Thank You.

Order Policies
Hello Customers!
Please read the following page very carefully. Our policies regarding shipping, taxes, conditions of sale, returns, cancellation, game instructions and requirements are described herein.

Most orders will be shipped through the US Postal Service, Canada Post, and other comparable International postal services.
Shipping and handling rates are divided into three rates; US, Canada and International. The shipping and handling rates are also based on the purchased items as both size and weight are of relevance. Most orders will be shipped out within 2-3 days. It will usually take 3-10 business days to arrive in North America, and 2-3 weeks for other International orders.
Packages are confirmed upon order receipt and shipping placement. Once the package is en-route it is no longer the responsibility of this company, any employees or related parties. We cannot be responsible for the delivery services but rely on the professionalism of the postal services such as they are. Should you the customer wish to have another form of delivery service guarantee the package please contact us about the costs to do so. We will request a special delivery service to complete the transaction on your behalf. Costs for this service are quite expensive and you the customer will be required to pay all fees related thereto.

Sales Tax and Duties
Customers are responsible for all Sales Taxes, Duties and Custom fees, charges, or tariffs that may be applied at the time of delivery or at your country's border. We have no control over these charges and cannot predict what they may be.
Customs policies will vary from region to region, district to district, and country to country. For more information about the policies of your area we suggest that you contact your local customs office before ordering.
All dollar amounts are in Canadian currency. Your credit card company will give you the best rate of exchange at the time of purchase.

Terms and Conditions of Sale
Privacy- We care greatly about your privacy. Any information that you supply during the order process will not be sold or shared. We work to ensure the security of all information that you supply. We use an external service (Paypal) for financial transactions. They use industry standard encryption protocol (SSL) to keep your order information Safe and Secure. This advanced encryption technology keeps your Name, Address and Credit Card information safe as you place your order. Please see our above Privacy Policy for more information.
Mail Order- If you wish to place an order through the Mail please see below for order instructions. Consider that our website is secure and that ordering with your credit card is encryption protected and much faster; however, we will gladly serve your needs as promptly as possible. All mail orders will be shipped as soon as we receive payment.
Payment- Through the Site, we accept various payment methods for merchandise, as available though Paypal. We do not accept cheques, money-orders, or cash for orders placed this way. We only accept money-orders, or bank certified cheques for mail orders. All customers must be over 18 when using a credit card or signing cheques for purchases.

Return and Refund Policy
Orders can be returned within 5 days of your receipt. All products being returned must be in Mint Factory Sealed Condition. Due to the randomness of certain contents, they cannot be returned once opened. Please ship and pack returns carefully. Customers are responsible for initial return shipping and refunds will be issued on receipt once approved. Any returns should be sent to the address on the return label. When returning merchandise, be sure to include a note with your order number and the details of the return.
If the return is not due to an error of ours (ie. customer decision), the buyer accepts full responsibility for all shipping costs and may be charged a 10% restocking fee deducted from the refund. If the factory seal was broken, we cannot accept the item back.
If the return is due to an error of ours (ie. we accidentally sent the improper merchandise), we will accept responsibility for all related shipping costs. Please contact us immediately should this occur.

Cancellation Policy
We are delighted when you are happy with your purchase from any of our companies. However if you are not pleased be aware that you have the right to cancel the contract between us before the order has been processed- usually by the next business day. We would appreciate if you would contact us with all pertinent order information (to see if the order has already been processed) and your request for cancelling.
Should the order be cancelled before shipping then you will be reimbursed without charge, any sum that you have paid for the goods. If the order was already shipped then processing is complete- please refer to the Return and Refund policy above for reimbursement options. Preorders or backorders can be cancelled anytime up until the item is in stock and your order has been processed.

Advance Mail Orders
To place a mail order please email your request to us. Include: your Name, response Email, the desired merchandise, and the recipient's Name and Mailing Address. We shall reply with an email that will confirm the details of the order and offer a confirmation # and a price including shipping and handling.
To complete the order simply send a Certified Cheque or Money Order with the confirmation #, for the total order price, to the company and address as stated in the reply email. Please do not send cash through the mail. Also allow 5-10 business days for us to receive your completed order.

We look forward to hearing from you and fulfilling your order requirements.
Thank You.

Terms of Use
If you access and use this Web site "the Site", you accept and agree to be bound by and comply with these terms "the Terms". If you do not accept the Terms, do not use the Site.

General All products and services of Arkon Acquisitions Inc. (Arkon) and its subsidiaries, parents and affiliates are subject to the terms and conditions of the applicable agreements governing their use. The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern. The information, material and content provided in the pages of the Site (the Information) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

Local Laws It is important to note that not all products, services and information are available in all jurisdictions. The information does not constitute an offer or solicitation to buy or sell any currency, product, service or information to anyone in any jurisdiction in which a solicitation is not authorized or cannot be legally made or to any person to whom it is unlawful to make an offer. The terms and conditions applicable to any product, service or information will be those determined at the time of provision. Please be aware of the laws that apply to you in your country/jurisdiction in relation to any matters herein described. If you choose to access this Site from any jurisdiction you do so on your own initiative and are responsible for compliance with governing laws of your jurisdiction.

Not Offering Advice The information is for information purposes only and is not intended to provide specific advice, and should not be relied upon in that regard. You are responsible to seek the advice of a professional should you so desire.

Warranties Arkon and its affiliates, subsidiaries, officers, directors, employees or agents provide the Site, the Information and any Products on an "as is, where is" basis and do not make any express or implied warranties, representations, endorsements or conditions with respect to the Site, Information or Products. Further Arkon does not warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and should take approriate precautions to scan for computer viruses or other destructive properties.

Trademarks and Copyrights Certain names, words, titles, phrases, logos, icons, graphics, or designs or other content in the pages of the Site are trade names or trade-marks owned by Arkon and affiliates. The trade-marks are distinguished from one another and accompanied, at first time use, by appropriate symbols. These symbols describe the owner of licensee of the trade-marks and/or the contents of the Site may be a violation of any federal or other laws and could subject the copier to legal action.

The Information is protected under the international copyright laws of the U.S., Canada and other countries. Unless otherwise specified, no one has the permission to copy, redistribute, reproduce, republish, store in any medium, re-transmit, modify or make public use of the Information.

Internet E-Mail Any unprotected E-Mail communication over the Internet is not confidential, subject to possible interception or loss, and also subject to possible alteration. Arkon is not responsible for and will not be liable to you or any one else for any damages in connection with an E-Mail sent by you to Arkon or an E-Mail sent by Arkon to you at your request.

No Endorsements No endorsement or approval of any third parties of their advice, opinions, information, products or services is expressed or implied by any Information.

No Liability Arkon is not responsible for and will not be liable to you or any one else for any damages whatsoever arising out of or in connection with your use of or inability to use the Site or Information.

Links Links from or to web sites outside the Site are meant for convenience only. Arkon does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site. Linking to any other site is at your sole risk.

Jurisdiction The Site is administered by independent webhosting and Information is supplied by Arkon from its offices in Canada. The Information will be governed by the laws of said jurisdiction, without giving effect to any principles of conflicts of law.

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